The cancellation of thousands of flights and long queues at airports in recent months have been caused by a number of issues, including staffing shortages and a slow recruitment process.
This was echoed by Swissport’s Managing Director Jude Winstanley, along with Airline Operators Association Chief Executive Karen Dee who said they “hoped it would be better,” but wouldn’t totally.
He told the Commons’ Business, Energy and Industrial Strategy Committee: “Where you look at the league tables of who was worst in terms of cancellations and who was better, it almost exactly corresponds [with] the companies that carried out the most redundancies and the most significant changes in terms and conditions, and those that didn’t.
Sue Davies, head of consumer rights at consumer group Which? accused airlines of selling tickets when “they don’t know for sure that those flights are actually going to be able to go”.
In response, the Civil Aviation Authority (CAA) said in a statement: “It’s important that each airline reviews afresh its plans for the remainder of the summer season until the end of September to develop a schedule that is deliverable.
“While cancellations at any time are a regrettable inconvenience to passengers, it is our view that cancellations at the earliest possibility to deliver a more robust schedule are better for consumers than late notice on the dayc cancellations.”
The letter, written by the easyJet branch of the French SNPL pilot’s union, said: “Literally hundreds of employees in distress have fed back how chaotic our operations have become recently, to unprecedented levels.
Amidst the latest travel chaos, Martin Lewis’ MoneySavingExpert.com issued fresh advice to customers that they are due an alternative flight or full refund if their flights have been cancelled or delayed.
The amount you are due will depend on the length of time between cancellation, the date you were due to fly, and the distance you were due to travel – this can be from £220 to £520.
source: The Scottish Sun