Askir Ali, 36, his wife Sabrina Begum, 30, and their six-year-old daughter Sophia, who suffers from life-threatening allergies, were left at Hurghada Airport in Egypt for more than eight hours with nothing to eat.
They arrived at the airport at 5.30pm for their 10.05pm flight last Wednesday but were only allowed through to their departure gate at 12.45am the next morning after purchasing new tickets and flew out at 1.45am.
Askir, from Hyde, Greater Manchester, said they arrived at Hurghada Airport only to find out their flight had been cancelled with no explanation or alternative.
He said he tried calling EasyJet but kept “going round in circles” unable to speak to the relevant department and maxing out his phone bill to £250 until it was blocked.
After hours of waiting and with a hungry, crying child and no prospect of another flight being offered, he paid £1,720 for new flight tickets back to Manchester.
Askir said: “At Istanbul airport I got free WIFI for 30 minutes and I accessed an email from Easyjet saying they would put us on a flight from Egypt but asking us to stay there for another two days.”
Since returning Askir said he had been given no explanation and was asked to fill out a compensation form – with no guarantee he can recoup the money spent on the new flight ticket.
“We contacted these customers to let them know the details of their new flight and the hotel accommodation we had arranged for them until their new departure date.
source: The Sun